The short version

Before we start work, you get everything back. Once configuration has begun, the licence fee is non-refundable and the setup fee is refunded for the part not yet done. If we fail to deliver what you bought, you get a full refund regardless of how far along we are.

Before work begins

A purchase is refundable in full at any time before we start configuring your deployment — in practice, before the kickoff call. Write to us and the refund is issued to the original card within five business days.

Once work has begun

The licence fee is non-refundable from the point configuration starts. It pays for software that already exists and that you are being given access to.

The setup fee is refunded pro rata for work not yet performed. We will send you the breakdown of hours and milestones the number is based on, itemised, before issuing it.

Hosting and support fees, where an edition carries them, are billed monthly after handover. Cancel any time; you are not charged again and there is no termination fee. We do not refund a partial month, and we do not require notice.

If we do not deliver

If we cannot deliver what was sold — the edition described on the product page at the time you bought it — you get a full refund of everything paid, including setup, whatever stage the work has reached. That is not conditional on the reason.

This is separate from the 14-day acceptance window in the licence terms, which covers things that do not match what was sold and which we fix at no charge rather than refund.

Custom work

Custom builds are milestone-based and governed by the written scope agreed before work starts. Completed and accepted milestones are not refundable; anything not yet started is. The scope sets out the milestones and what each one costs, so this is never a matter of estimate after the fact.

Chargebacks

If something is wrong, write to us first. We answer within one business day and we would rather refund you than argue with a bank. A chargeback filed without contacting us costs us a fee and costs you the software immediately, which serves neither of us.

How to request one

Email info@coradosoft.com with your order reference — it is on your confirmation email and at the top of your order page. You do not need to give a reason. We confirm within one business day and issue approved refunds to the original payment method within five business days; how quickly it appears after that is your bank's decision, not ours.